Privacy Policy

Effective Date: 27 March 2026

Healtour Solutions Pvt. Ltd. (“Healtour,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all users who visit our website or share information with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, submit inquiries, upload medical information, or communicate with us through our digital channels.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information
• Name
• Phone number
• Email address
• Country of residence
• Preferred method of contact
• Any other information voluntarily submitted through website forms

b) Medical and Treatment-Related Information

When you submit an inquiry, request a consultation, or upload reports, we may collect:
• Medical history details shared by you
• Treatment requirements
• Diagnostic reports, prescriptions, scans, and related medical documents
• Preferred hospital or treatment interest, where applicable

c) Technical Information

When you use our website, we may automatically collect limited technical information such as:
• IP address
• Browser type
• Device type
• Pages visited
• Date and time of access
• Referring website or source

This information helps us improve website performance and user experience.

2. How We Use Your Information

• To respond to inquiries and patient support requests
• To help coordinate communication with relevant hospitals or medical institutions
• To facilitate treatment-related support, including consultations and planning assistance
• To contact you through phone, email, WhatsApp, or other communication channels regarding your inquiry
• To improve our website, services, and patient experience
• To maintain records for internal administrative and service coordination purposes
• To comply with applicable legal or regulatory obligations

3. Medical Facilitation Role

Healtour Solutions is a medical value travel facilitation platform. We help patients connect with hospitals and support treatment coordination.

Healtour Solutions does not provide medical diagnosis, treatment, or medical advice. All clinical decisions are made exclusively by licensed doctors, hospitals, and healthcare providers.

4. Sharing of Information

We may share your information only where reasonably necessary for service facilitation, including with:
• Partner hospitals
• Doctors or hospital departments involved in case review
• Service providers assisting with communication, administration, or website support
• Legal or regulatory authorities where required by applicable law

We do not sell your personal information.

5. Data Security

We take reasonable administrative and technical measures to protect the information submitted through our website and communication channels.

While we strive to use appropriate safeguards, no system of transmission or storage is completely secure. Users are advised to share information responsibly and contact us if they have concerns regarding sensitive data handling.

6. Data Retention

We may retain your information for as long as necessary to:
• Respond to your inquiry
• Support treatment coordination
• Maintain internal service records
• Comply with legal, operational, or regulatory requirements

When information is no longer required, we will take reasonable steps to securely delete or limit further use of such information, subject to applicable obligations.

7. Cookies and Website Usage

Our website may use basic cookies or analytics tools to improve performance, understand visitor behavior, and enhance user experience.

You may choose to disable cookies through your browser settings. However, some website features may not function properly as a result.

8. Third-Party Links

Our website may contain links to third-party websites or external platforms. Healtour Solutions is not responsible for the privacy practices, policies, or content of such third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

9. Your Rights

You may contact us to:
• Request correction of submitted information
• Withdraw a previous inquiry where reasonably possible
• Seek clarification on how your data is being used
• Raise concerns about privacy or data handling

We will make reasonable efforts to respond to such requests in accordance with applicable law and practical service limitations.

10. Children’s Privacy

This website is not intended for independent use by minors without the involvement of a parent, guardian, or authorized representative. Where information relates to a child patient, it should be submitted only by a parent, guardian, or authorized caregiver.

11. Policy Updates

Healtour Solutions may update this Privacy Policy from time to time to reflect changes in operations, services, technology, or legal requirements.

Any updated version will be posted on this page with the revised effective date.

12. Contact Us

For questions regarding this Privacy Policy or the handling of your information, please contact:

Healtour Solutions Pvt. Ltd.
Hyderabad, India
Email: info@healtourin.com
Phone: +91 92811 11724